Thank you for visiting our website. This website is owned and operated by Walk Travel Advisory Pty Ltd (ACN 082 978 676). By accessing and/or using this website or related services, you agree to these Terms and Conditions, which include our Privacy Policy (Terms). You should review our Privacy Policy and these Terms carefully and immediately cease using our website if you do not agree to these Terms. 

In these Terms, 'us', 'we' and 'our' means Walk Travel Advisory Pty Ltd.

Accuracy, Completeness and Timeliness of Information

The information on our website is not comprehensive and is not intended to provide a complete or accurate description of the subject matter covered. While we use reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this website. You should inquire about and monitor any changes to the information contained on this website.

In addition, there are many risks involved in the activities described or referred to on this website. This website does not address those risks. Any person who undertakes any of the activities should undertake their own assessment of the risks involved and their ability to deal with such risks. We are not liable to you or anyone else for any injury or loss arising from undertaking any of the activities described or referred to on this website.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.

We may, from time to time and without notice, change or add to the website (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.

Linked Sites

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites. 

Intellectual Property Rights

Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (Content). 

Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However we do grant you a licence to access the website and view the Content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third party licensors.

Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited. 

All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law. However, you are permitted to make one copy of activity or destination descriptions for the purpose of viewing the Content for your own personal use.

Unacceptable Activity

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:

• any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual's consent) or any other of the legal rights of individuals;

• using this website to defame or libel us, our employees or other individuals;

• uploading files that contain viruses that may cause damage to our property or the property of other individuals;

• posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party's systems or network security. 

If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

Warranties and Disclaimers

To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.

We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result. 

Liability

To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any injury or death or any direct or indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your (or anyone else's) use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

Jurisdiction and Governing Law

Your use of the website and these Terms are governed by the law of Victoria and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Victoria.

Advisory and Booking Services - Terms and Conditions

The following terms and conditions (Terms) apply to all of our services. It is important that you read the Terms carefully and you do not utilise our services unless you understand the Terms.

In these Terms:

• “we”, “us” and “our” means, in each case, Walk Travel Advisory Pty Ltd (ACN 082 978 676); and

• “you” or “your” means any person who uses our services or who acquires a Travel Product through us (even where we have not dealt directly with the person; for example where bookings are made by one person for another person or persons).

In these Terms, some words or phrases have a special meaning. That is generally indicated by capitalising the first letter of the word or phrase. Special meanings used in these Terms are set out under the heading “Definitions” below.

Our Business 

1. We are a supplier of Advisory & Booking services. Our services involve assisting our customers in selecting and acquiring Travel Products. We do this through our website and through direct engagement.

2. We are not a supplier of Travel Products. Where we assist you to acquire a Travel Product, you acquire the Travel Product from a Third Party Travel Provider. We act as agent for that Third Party Travel Provider.

   Third Party Travel Provider Services

3. If you acquire a Travel Product, the terms and conditions of the relevant Third Party Travel Provider will apply to all aspects of that Travel Product. Those terms and conditions are additional to our Terms which continue to apply to our services to you.

4. The terms and conditions of the Third Party Travel Provider are available from that person and may include rules and restrictions about the use and availability of products and services, refund and cancellation policies and limitations or exclusions of liability for death, personal injury, delay or loss or damage to baggage.

5. You should obtain and read all of the Third Party Travel Provider's terms and conditions before making a booking.

6. You pay the Third Party Travel Provider for providing the Travel Product to you.

7. We do not provide you with the Travel Product and you do not pay us for acquiring the Travel Product. We also do not act as your agent when you acquire Advisory & Booking Services from us or a Travel Product from a Third Party Travel Provider or when you seek a refund from the Third Party Travel Provider. Accordingly, you agree not to seek to charge back any credit card payment to us.

8. As agent for the Third Party Travel Provider, we are not liable to you for a breach of obligations by the Third Party Travel Provider in providing you with a Travel Product. We do not provide a warranty regarding the standard of any Travel Product or any other aspect of any Travel Product. To the extent that a Third Party Travel Provider breaches its obligations to you in respect of a Travel Product or a Travel Product does not meet your expectations, any claim you may have is against that Third Party Travel Provider.

   Our Advisory and Booking Services

9. We provide you with Advisory & Booking Services and you pay us for those services. We accept responsibility for providing our Advisory & Booking Services to you in accordance with these Terms.

10. Subject to that responsibility and the application of consumer guarantees which may be implied into the supply of Advisory & Booking Services to you, we are not otherwise responsible or liable to you or anyone else (including for negligence, breach of contract or tort) for any loss or damage (including specific, direct, indirect, consequential, economic loss, incidental damages, lost profits or savings or damages for disappointment) which is suffered directly or indirectly in connection with:

    • the delivery or non-delivery of any Travel Product;

    • any act or omission of Third Party Travel Providers or other third parties;

    • any failure of a Travel Product to meet a description of it; or

    • use of (or inability to use) our Website or any linked website.

11. Where we provide itinerary planning assistance, it is for you to determine whether any travel options referred to by us are suitable for you. We will not have sufficient information concerning you or your travel plans to provide advice as to whether a particular travel option is suitable for you. In addition, there may be risks involved in activities covered by a travel option referred to by us. Our itinerary planning assistance does not address those risks. If you choose to undertake any of those activities, you should undertake your own assessment of the risks involved and your ability to deal with such risks. We are not liable to you or anyone else for any injury or loss arising from undertaking any of the activities covered by a travel option referred to by us.

12. Nothing in these Terms is intended to exclude or restrict the application of consumer guarantees under consumer protection laws, but we do not give any guarantee or warranty and do not make any representation of any kind, express or implied, with respect to the Advisory & Booking Services supplied by us outside these laws.

    Booking and Payment Terms

13. All Travel Products referred to by us are subject to availability and can be withdrawn without notice by the Third Party Travel Provider. Travel Products may also change at any time in accordance with the terms and conditions you agree with the Third Party Travel Provider.

14. When making a booking you must provide us with details of each traveller correctly and according to their passport or other identification document. Some Third Party Travel Providers will deny carriage if the traveller's name varies from their booking and may cancel automatically if the traveller's name is amended. We have no responsibility for any loss or damage arising from the incorrect entry of a traveller's name or as a result of the Third Party Travel Provider's policies.

15. Travel Products are not guaranteed until payment has been made in full and documents have been processed.

16. It is your responsibility to contact the Third Party Travel Provider prior to departure to ensure there is no change to the scheduled departure time.

17. Some Third Party Travel Providers (including most airlines) offer only electronic confirmation of your reservation, or 'e-ticketing'. We are not responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your e-ticket confirmation.

18. Payments processed in foreign currency (currency other than the original card holder’s country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.

19. We accept the following payment methods:

    Debit Cards:

    • Visa (fee free)

    • Mastercard (fee free)

    Credit Card:

    • Visa (an additional 1.5% applies to amounts paid by Visa credit card)

    • Mastercard (an additional 1.3% applies to amounts paid by Mastercard credit card)

    • American Express (an additional 1.8% applies to amounts paid by American Express credit card)

    • International credit cards (an additional 3.0% applies to amounts paid by an international credit card, being a credit card issued by a non-Australian bank).

      Changes in prices for Travel Products

20. Prices for Travel Products are provided as a guide only and may vary due to peak demand periods, changes in surcharges, fees or taxes or currency fluctuations.

21. You should always check the terms and conditions applicable to the price of a Travel Product before acquiring it. For example, it will often be open to a Third Party Travel Provider to change the price of your Travel Product at any time up to your departure if any new surcharges, fees or taxes are introduced or if any existing surcharges, fees or taxes are varied, even after you have paid all of the quoted price for your Travel Product.

    Refunds

22. We will not provide you with a refund for fees associated with our Advisory & Booking Services (including credit card fees).

23. Refunds for Travel Products are subject to the terms and conditions that you agreed with the Third Party Travel Provider.

24. To the extent that a refund requested by you is received by us from the relevant Third Party Service Provider, then, subject to these Terms, we will pass this refund on to you.

25. Where refunds for unused services are allowed by a Third Party Travel Provider, a service fee may be charged by the Third Party Travel Provider against the value of the refund. Please ensure that, when requesting a refund, you enclose copies of all relevant documentation.

26. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund.

    Cancellation and Amendments

27. A Third Party Travel Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Third Party Travel Provider. Cancelled bookings may incur fees which can be up to 100% of the cost of the booking, regardless of whether travel has commenced.

28. If you wish to change or cancel your booking, you should contact us or the Third Party Travel Provider promptly. All changes are subject to availability, limitations and restrictions of the relevant Third Party Travel Provider.

29. Each individual Travel Product within an itinerary has its own rules and restrictions in relation to cancellation and amendments. Please refer to the terms and conditions applicable to each such Travel Product to familiarise yourself with those rules and restrictions prior to booking.

30. Where we are involved in changes or cancellations to an itinerary after a booking has been made, we may charge a fee of $60 per person. This is additional to any fee charged by the relevant Third Party Travel Provider.

    Your Obligations and Warranties

31. You warrant to us that: (a) you are at least 18 years old and have the power and authority to enter into a binding contract with us and with the Third Party Travel Providers of the Travel Products that you acquire; (b) the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process; and (c) you will maintain and promptly update this information to keep it true, accurate and complete.

32. You warrant to us to us that you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover.

33. You warrant to us that you will use the Advisory & Booking Services in accordance with these Terms and you will not use the Advisory & Booking Services in any way to breach any laws or defame anyone.

    Privacy

34. You acknowledge and agree that we may disclose some or all of your personal information as outlined in our Privacy Policy, a copy of which is on our Website. The terms of our Privacy Policy are incorporated into these Terms.

    Amendments to these Terms

35. We may at any time modify these Terms and the changes will come into effect once they are uploaded to our Website. You acknowledge and agree that your continued use of our Advisory & Booking Services is subject to the terms and conditions in force at the time of your use.

    Governing Law

36. All matters arising out of or in connection with these Terms are governed by the laws applicable in the State of Victoria. By using our Advisory & Booking Services, you consent and submit to the exclusive jurisdiction of the Courts of Victoria in all matters arising out of or in connection with your use of our services.

    Definitions

37. “We”, “us” and “our” means Walk Travel Advisory Pty Ltd (ACN 082 978 676).

38. “You” and “your” means any person who uses our Advisory & Booking Services” or who acquires a Travel Product with our assistance.

39. “Advisory & Booking Services" means services provided by us to you in assisting you to acquire a Travel Product from a Third Party Travel Provider and includes advisory and consulting services, making our Website and any software associated with it available to you, and providing a facility to enter into transactions with us and Third Party Travel Providers.

40. “Third Party Travel Provider" means a company or person who provides you with a Travel Product on terms and conditions agreed with you.

41. “Travel Product" means a service or product provided by a Third Party Travel Provider, for example, air travel or accommodation.

42. “Website” means the website with the URL www.walktraveladvisory.com